Plant Items

If an item you order is unavailable or doesn’t meet our quality standards, we may substitute a like item of equal or greater value. The substitute item will be identified on the packing slip that comes with the order or will have a substitution note attached.

General Merchandise/Hardgoods

If an item you order is unavailable or doesn’t meet our quality standards, we may substitute a like item of equal or greater value.

As always, your satisfaction is very important to us. If, for any reason, you aren't pleased with the substitute item, just contact us. We will refund your cost for that item.

Have another question? Return to the Customer Service Help page or send an e-mail directly to Customer Service.